Patient Experience Designer
The patient experience can be described as the sum of all experiences, from initial contact to ongoing care, for any patient navigating the healthcare system.
This includes every interaction, touchpoint and outcome for the patient – and to this every healthcare professional contributes along the way. The patient experience is also affected by the patient’s expectations, feelings and ultimate level of satisfaction.
Courses in this Learning Path
1. Introduction to Healthcare Systems
Provides an overview of healthcare systems, their structure, and the role of various stakeholders.
Objectives:
• Understand the basics of healthcare systems and the role of different stakeholders.
Duration: 1 month
2. Patient Experience Fundamentals
An in-depth introduction to the concept of patient experience, including its history, key theories, and importance in healthcare.
Objectives:
• Understand the importance of patient experience in healthcare.
• Learn key theories and principles related to patient experience.
Duration: 2 months
3. Empathy and Communication in Healthcare
Covers the principles of empathetic communication and how to apply them in the healthcare context.
Objectives:
• Understand the importance of empathy in healthcare.
• Learn communication techniques to improve patient experience.
Duration: 1 month
4. User Research in Healthcare
Introduces the methods of conducting user research in healthcare, including interviewing, observation, and survey techniques.
Objectives:
• Learn how to conduct user research in healthcare.
• Understand how to collect and analyze data on patient experience.
Duration: 2 months
5. Service Design in Healthcare
Covers the principles of service design and how they can be applied to design patient-centered healthcare services.
Objectives:
• Understand the principles of service design.
• Learn how to design healthcare services that are centered around patient needs and experiences.
Duration: 2 months
6. Healthcare Technology and Patient Experience
Discusses the impact of healthcare technologies, such as telemedicine and electronic health records, on patient experience.
Objectives:
• Understand the role of technology in shaping patient experience.
• Learn how to leverage technology to enhance patient experience.
Duration: 1 month
7. Implementing Patient Experience Strategies
Provides the strategies and best practices for implementing patient experience improvement initiatives in healthcare settings.
Objectives:
• Learn how to implement patient experience improvement initiatives.
• Understand the challenges and best practices in this area.
Duration: 1 month
8. Patient Experience Capstone Project
Provides a hands-on experience where learners design a patient experience improvement initiative for a hypothetical healthcare setting.
Objectives:
• Apply all the skills and knowledge gained in the course to design a patient experience improvement initiative.
• Gain practical experience.
Duration: 1 month
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